Refund and Replacement Policy

At Tinker and Bell Trading Limited, we understand the importance of customer satisfaction. While we do not offer refunds, we are committed to ensuring that our customers receive products of the highest quality. Therefore, we provide a comprehensive replacement policy.

Replacement Process

If you encounter any issues with your purchase, please contact our customer support team at info@tinkerandbell.com. Our dedicated team will guide you through the replacement process. To initiate a replacement, customers are required to return the items to our designated warehouse within 24 hours of receiving the product.

 

 

Return Guidelines

Contact Customer Support:  Reach out to our customer support team to inform them of the issue and initiate the replacement process.

Return Authorization: Once your request is approved, you will receive a return authorization along with instructions on how to return the item.

Secure Packaging: Please ensure that the product is securely packaged to prevent any damage during transit.

Return to Warehouse: Ship the item back to our warehouse within 24 hours of receiving the return authorization.

Inspection: Upon receiving the returned item, our team will inspect it to verify the issue and assess eligibility for replacement.

Replacement Dispatch: If the return is approved, we will promptly dispatch a replacement item to the provided address.

 

Payment Method: Bank Transfer and Online payment

We offer a diverse range of payment options to cater to your preferences. Choose the method that best suits your convenience, whether it’s a secure bank transfer or a seamless online payment.

Bank Transfer

During the checkout process on our website, select the “Bank Transfer” option..

Complete your order and proceed to the confirmation page.

Upon confirmation, you will receive an order confirmation email containing our bank account details.

Initiate the bank transfer using the provided information and include any relevant reference or order number in the transaction..

Online Payment

Opt for the “Online Payment” option during checkout for a quick and secure transaction.

We accept major credit cards, debit cards, and other secure online payment methods.

Provide the necessary payment details, including card information, and complete the transaction securely on our website.

Key Features

Security: Our online payment gateway employs state-of-the-art security measures to ensure the confidentiality of your payment information.

Convenience: Enjoy the ease and speed of online transactions, allowing you to complete your purchase with just a few clicks.

Flexibility: Whether you prefer the traditional approach of a bank transfer or the modern convenience of online payment, we’ve got you covered.

Important Notes

Bank Transfer

Complete the bank transfer within 24 hours to avoid delays in order processing.

Notify us of your payment by replying to the order confirmation email or by contacting our customer support team.

Online Payment

Double-check your billing information to ensure accuracy and avoid any transaction issues.

Order Processing

Once your payment is confirmed, we will promptly process your order.

Receive email notifications regarding the status of your order, including shipment details or item availability.

At Tinker and Bell Trading Ltd, your satisfaction is our priority. Should you have any questions or require assistance, our dedicated customer support team is here to assist you. Thank you for choosing us for your online shopping experience.

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